Customer Service Advisor

Sunbelt Rentals Careers; Middlesbrough; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading equipment rental provider as a Customer Service Advisor, where you'll play a crucial role in enhancing customer experiences. This position offers the chance to develop your skills in a supportive environment, with a focus on relationship building and customer satisfaction. Enjoy a competitive salary and a flexible rewards package, including generous holiday allowances and employee recognition awards.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Proven experience in customer service, ideally with inbound order/sales inquiries.
• Exceptional communication skills and ability to build relationships.
• Good computer literacy and enthusiasm for learning new IT systems.

Responsibilities

• Deliver best-in-class customer service while managing orders from inquiry to feedback.
• Build relationships with customers and understand their needs.
• Use product knowledge to maximize upselling opportunities.

Skills

Customer Service Experience

Communication Skills

Negotiation

Adaptability

Team Collaboration

Computer Literacy

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using product knowledge to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continue to improve our service.

This is a fantastic opportunity for individuals with customer service experience, ideally industry-related, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll join a successful FTSE100 company—the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide everything you need and support your success. We’ll discuss your training and development needs and your career aspirations.

To succeed as a Customer Service Advisor, you should bring the following skills and behaviors:

• Proven experience in customer service, preferably handling inbound order/sales enquiries, successfully completing transactions and satisfying customers.
• Experience in developing product knowledge and understanding our product range and business.
• Exceptional communication skills, including negotiating and influencing, with the ability to build relationships internally and externally.
• The judgment and initiative to make decisions aligned with company policies and pricing structures.
• A collaborative team approach and supportive attitude.
• Adaptability and flexibility to manage multiple tasks, deadlines, and targets in a fast-paced environment, maintaining high standards of accuracy.
• A commitment to continuous improvement, actively suggesting and implementing process and service enhancements.
• Good computer literacy in MS Office and enthusiasm for learning new IT systems.

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve construction, industrial, energy, infrastructure, government, and events sectors. Our teams make the impossible possible and turn what if into what is.

Our people are our greatest asset. We value diversity and are committed to creating an inclusive environment with equal opportunities, fairness, and respect.

Your health, safety, and wellbeing are important. We support initiatives like mental health campaigns, first-aider programs, and provide access to a 24/7 helpline, counseling, and financial wellbeing services.