Customer Service Advisor

JR United Kingdom; York; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance/financial services company is seeking a full-time Customer Service Advisor in Haywards Heath. This office-based role offers a mix of phone-based customer service and administrative work, ensuring high customer satisfaction and compliance with policies.

Benefits

Excellent pension scheme

Employee benefits

Social events throughout the year

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Strong verbal and written communication skills.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration and ensuring customer satisfaction.

Skills

Customer-focused

Communication

Time Management

Education

GCSEs in English and Maths

Job description

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We are delighted to be partnered with our successful, professional, and very friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office-based position and offers an excellent opportunity to work within a reputable insurance/financial services company.

Customer Service Advisor

Position Details:

• Full-time, permanent role
• Monday-Friday, 09:00-17:00 (37.5 hours per week, including a 30-minute lunch break)
• Location: Haywards Heath - modern offices, 10-minute walk from the station. Parking available on-site and nearby free street parking.
• Salary: £25,000 - £28,000 per year
• Benefits: Excellent pension scheme, employee benefits, social events throughout the year, and a staff Christmas party

The Role - Customer Service Advisor

The role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task
• General policy administration
• Proactively following up on customer inquiries and converting them into policies where possible
• Ensuring customer satisfaction exceeds expectations
• Producing high-quality documents and maintaining accurate records
• Gaining a strong understanding of company products
• Ensuring compliance with company and regulatory policies
• Undertaking regular learning and development activities

Experience, competencies, and knowledge required:

• Experience in a telephone-based or customer-facing/support role
• Good general education, including GCSEs (or equivalent) in English and Maths
• Customer-focused with a passion for exceeding expectations
• Strong verbal and written communication skills
• Good prioritization and time management skills with high accuracy
• Proficient IT skills and eagerness to learn new systems

For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will take place soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, colour, age, disability, or sexual orientation. Candidates will be assessed solely based on their merits, qualifications, and ability to perform the duties of the job.