Customer Service Advisor

Huntress - Maidstone; Maidstone; On-site; GBP 24,000 - 30,000; Full time

Job summary

Huntress - Maidstone is seeking a Customer Service Advisor to join our friendly team. You will handle inquiries via phone, email and chat, delivering helpful support and maintaining accurate records of customer interactions.

This role offers a supportive environment with opportunities for professional growth. We value inclusion and expect applicants to have the right to work in the UK and to contribute to a positive customer experience.

Qualifications

• Previous experience in customer service.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Positive attitude and a team player mentality.

Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries and provide support
• Maintain detailed records of customer interactions and feedback
• Collaborate with team members to continuously improve customer satisfaction
• Addressing customer enquiries, resolving issues, and providing top-notch support

Skills

Customer service experience

Strong communication

Interpersonal skills

Problem solving

Team player

Job description

Customer Service Advisor - £27,000

Monday to Friday

This is a fantastic opportunity to be part of a forward-thinking company.

Key Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries and provide support
• Maintain detailed records of customer interactions and feedback
• Collaborate with team members to continuously improve customer satisfaction
• Addressing customer enquiries, resolving issues, and providing top-notch support

Qualifications

• Previous experience in customer service
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Positive attitude and a team player mentality

What We Offer

• Exciting and supportive work environment
• Opportunities for professional growth and development

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK