Customer Service Advisor

Manpower UK Ltd; Lytham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Representative in Lytham to deliver excellent customer experiences. This role involves resolving customer queries, engaging in training, and supporting change initiatives. Ideal candidates will have strong communication skills and a commitment to customer satisfaction, with flexible working hours offered.

Qualifications

• Positive approach to customer service with good communication skills.
• Committed to building excellent relationships with customers.
• Dedicated to delivering on promises made.

Responsibilities

• Help resolve customer queries on first contact to ensure satisfaction.
• Engage actively in training and support sessions.
• Proactively support with change activities.

Skills

Customer Focus

Team working

Personal development

Flexibility

Job description

Overview

Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate:
Location: Lytham, PR1 8UY

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.

Responsibilities

• Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.


• People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.


• Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.


• Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

• Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.


• Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.


• Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.


• Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch