Customer Service Advisor

The London Clinic; London; On-site; GBP 28,000; Full time

Job summary

A prominent healthcare provider in London is seeking a Customer Service Advisor to join their Customer Service Team. This role involves managing bookings, handling inquiries, and ensuring exceptional customer service. Candidates should have strong organizational skills and a commitment to patient care. A competitive salary of £27,825 per annum is offered, along with various benefits including a pension scheme and career development opportunities.

Benefits

Pension scheme (up to 20%)

Private Medical Healthcare

33 days annual leave including bank holidays

Season ticket loan

Retail discounts

Career development opportunities

Qualifications

• Strong customer service skills in a fast-paced environment.
• Experience managing customer inquiries and resolving issues.

Responsibilities

• Process bookings for various medical services and ensure pre-authorizations.
• Manage customer inquiries satisfactorily and resolve issues promptly.
• Provide first-class service to all stakeholders.

Skills

Strong patient focus and commitment to exceptional customer service

Ability to handle confidential patient data securely

Excellent organizational, interpersonal, and communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to work under pressure, prioritize tasks, and work independently

Persuasive and influential in service improvements

Job description

We have an exciting opportunity for a Customer Service Advisor to join our Customer Service Team at The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive inclusive salary of £27,825 per annum.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities and approximately 1350 employees. We are dedicated to providing our patients with expert, individualized treatment and care. Our main hospital spans 8 floors, comprising over 150 patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Our specialties include General Surgery, ENT, Gynaecology, Hepatobiliary, Neuro-spinal, Ophthalmic, Orthopaedic, Plastic and Reconstructive, Robotic, Urology, Vascular, and Bariatric Surgery.

Job Profile

As part of our Customer Service Team, you will ensure that all bookings—Consultant & Outpatient Appointments, Radiology, Inpatient, Day-case, Medical, Pre-assessment, and Endoscopy—are processed, pre-authorized, and payment methods identified and captured in readiness for patient admission.

Your responsibilities include managing customer inquiries satisfactorily, resolving issues promptly, and providing first-class service to all stakeholders.

Job Details:

• Type: Full-time, permanent, 37.5 hours per week
• Location: 1 Park Square West, London, NW1 4LJ
• Salary: £27,825 per annum
• Benefits: Pension scheme (up to 20%), Private Medical Healthcare, 33 days annual leave (including bank holidays), season ticket loan, retail discounts, career development opportunities

Key Duties

• Processing investigation, appointment, and inpatient stay requests; booking accurately onto clinical systems and liaising with clinical teams
• Ensuring complete and accurate data entry into Meditech, including special requirements
• Updating hospital teams on patient requirements, admissions, and cancellations for full visibility
• Providing confirmation to patients via post and email, including sending information packs
• Liaising with patients, insurers, and sponsors for pre-authorizations and payments

Skills & Experience

• Strong patient focus and commitment to exceptional customer service
• Ability to handle confidential patient data securely
• Excellent organizational, interpersonal, and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work under pressure, prioritize tasks, and work independently
• Persuasive and influential in service improvements

The London Clinic is committed to safeguarding all adults at risk, children, and young people, following robust safer recruitment practices, including DBS checks. We value diversity and encourage applicants from all backgrounds to apply.