Customer Service Advisor

Swans Travel Group; Leeds; On-site; Full time

Job summary

A leading company in the administrative and support services sector is seeking compassionate individuals for the role of Customer Service Advisor in Leeds. The role involves managing a caseload, engaging with vulnerable customers, and delivering exceptional service. Candidates should possess strong communication skills and be committed to safeguarding customer dignity. This full-time position offers a structured induction and all necessary IT equipment.

Benefits

11-day paid induction

All necessary IT equipment provided

Qualifications

• Strong communication and interpersonal skills.
• Ability to exercise sound judgment in sensitive situations.
• Excellent time management and organizational abilities.

Responsibilities

• Manage a caseload with professionalism and empathy.
• Engage with third-party stakeholders to resolve customer issues.
• Deliver proactive support through effective case management.

Skills

Communication

Interpersonal skills

Judgment

Time management

Organizational abilities

Job description

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We are currently seeking compassionate and highly professional individuals to join our team as Customer Service Advisors, supporting the Department for Work and Pensions (DWP) through the Teleperformance campaign.

In this role, you will be managing a dedicated caseload, supporting potentially vulnerable customers with sensitivity, discretion, and sound judgment. Your ability to assess situations, liaise with external stakeholders, and take proactive steps will play a key part in improving the financial stability and overall well-being of those in need.

Key Responsibilities

Manage a caseload with professionalism, empathy, and confidentiality.

Engage with third-party stakeholders and agencies to resolve complex customer issues.

Deliver proactive support through effective case management.

Contribute to positive outcomes by promoting financial resilience and improved well-being.

What Youll Need

Strong communication and interpersonal skills.

The ability to exercise sound judgment and remain professional in sensitive situations.

Excellent time management and organisational abilities.

A commitment to delivering exceptional service and safeguarding customer dignity.

Additional Details

Training: 11-day paid induction to fully equip you for success in the role.

Equipment: All necessary IT equipment will be provided.

Interview Process: Online assessment (approx. 45 minutes). A unique link will be shared for tracking and feedback purposes.

Pre-employment Checks: All candidates will be subject to a DBS check, identity verification, right to work, and employment/education history for the past 3 years (including evidence of unemployment where applicable).

Shifts And Salary

Rate of Pay - £12.21 per hour rising to £12.49 after 3 months.

Full time 40 hours per week. Monday - Saturday between 8am - 6pm. You must be fully flexible to work any shift between these hours. 8-hour shifts

To Apply, send an up-to-date CV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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