Customer Service Advisor - Public Sector

Virtual Bridges; Rotherham; Hybrid; Full time

Job summary

Join a respected public sector organization as a Customer Service Advisor, where you will provide essential support to customers while gaining valuable experience with the Environment Agency. This role offers comprehensive training and the opportunity to work in a hybrid model, balancing time between home and the office. You will be responsible for managing customer inquiries, assisting with documentation, and ensuring compliance with regulations. This is a fantastic opportunity to develop your skills and contribute to meaningful work in the public sector. If you are passionate about delivering exceptional service and want to make a difference, apply today!

Benefits

Comprehensive Training

Ongoing Encouragement

Career Growth

Hybrid Working

Qualifications

• Passion for customer service and ability to handle calls effectively.
• Strong communication skills for customer interactions.

Responsibilities

• Handle incoming calls and provide information based on customer needs.
• Assist customers with documentation and compliance processes.

Skills

Exceptional Customer Service

Communication Skills

Administrative Skills

Education

High School Diploma or Equivalent

Job description

Customer Service Advisor - Environment Agency
Location: Rotherham (training may take place in Sheffield)

Hybrid Working: After training, you may be offered to work four days from home and one day in the office per week (subject to business needs).
Pay: 12.52 per hour
Job Type: Temporary
Sector: Public Sector
Hours: Fixed shifts between 8 AM - 6 PM (e.g., 8 AM - 4 PM, 9 AM - 5 PM, or 10 AM - 6 PM).

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer service? Looking for an opportunity to work with a respected public sector organisation? This is your chance to make a difference while gaining valuable experience with the Environment Agency.

About the Role

As a Customer Service Advisor, you will be in charge of handling specific call types during peak periods. The work we do in our contact centre is centred around helping customers be aware of regulations, guidance and processes that might apply to them, or to take information from customers who need to report something to us.

Your Responsibilities Will Include:

1. Handling incoming calls, gathering and providing information based on customer needs
2. Sending follow-up emails to confirm discussions and share resources
3. Assisting customers with documentation and compliance processes
4. Carrying out administrative procedures to assist the team

What's in it for You?

• Comprehensive Training - We provide full training to ensure you are confident handling customer calls.
• Ongoing Encouragement - Dedicated training and quality teams are always on hand to help you develop.
• Hybrid Working - Once fully trained, you'll have the flexibility to work from home for most of the week.
• Career Growth - Opportunities to expand your skill set and train in other areas within the team.

Ready to Apply?

If this sounds like the perfect role for you, apply today! Due to high demand, if you do not hear from us within 7-14 working days, please assume your application has been unsuccessful on this occasion.

Start your journey with Brook Street and the Environment Agency today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.