Customer Service Advisor

Swans Travel; Bradford; On-site; Full time

Job summary

A leading company in customer service is seeking compassionate individuals to join as Customer Service Advisors. In this full-time role, you will manage a caseload, supporting vulnerable customers with professionalism and empathy. The position involves engaging with stakeholders and delivering proactive support to improve financial stability and well-being.

Benefits

11-day paid induction training

All necessary IT equipment provided

Qualifications

• Strong communication and interpersonal skills.
• Ability to exercise sound judgment in sensitive situations.
• Excellent time management and organisational abilities.

Responsibilities

• Manage a caseload with professionalism and empathy.
• Engage with third-party stakeholders to resolve issues.
• Deliver proactive support through effective case management.

Skills

Communication

Interpersonal skills

Time management

Organisational abilities

Judgment

Job description

We are currently seeking compassionate and highly professional individuals to join our team as Customer Service Advisors, supporting the Department for Work and Pensions (DWP) through the Teleperformance campaign.

In this role, you will be managing a dedicated caseload, supporting potentially vulnerable customers with sensitivity, discretion, and sound judgment. Your ability to assess situations, liaise with external stakeholders, and take proactive steps will play a key part in improving the financial stability and overall well-being of those in need.

Key Responsibilities

·Manage a caseload with professionalism, empathy, and confidentiality.

·Engage with third-party stakeholders and agencies to resolve complex customer issues.

·Deliver proactive support through effective case management.

·Contribute to positive outcomes by promoting financial resilience and improved well-being.

What You’ll Need

·Strong communication and interpersonal skills.

·The ability to exercise sound judgment and remain professional in sensitive situations.

·Excellent time management and organisational abilities.

·A commitment to delivering exceptional service and safeguarding customer dignity.

Additional Details

·Training: 11-day paid induction to fully equip you for success in the role.

·Equipment: All necessary IT equipment will be provided.

·Interview Process: Online assessment (approx. 45 minutes). A unique link will be shared for tracking and feedback purposes.

·Pre-employment Checks: All candidates will be subject to a DBS check, identity verification, right to work, and employment/education history for the past 3 years (including evidence of unemployment where applicable).

Shifts and Salary:
Rate of Pay - £12.21 per hour rising to £12.49 after 3 months.

Full time 40 hours per week. Monday - Saturday between 8am - 6pm. You must be fully flexible to work any shift between these hours. 8-hour shifts

To Apply, send an up-to-date CV.