Customer Service Advisor

Property Marketing; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Full training and ongoing support

Career development opportunities

Friendly working environment

Job summary

Property Marketing in Leeds is seeking a Customer Service Advisor to deliver friendly, efficient support to customers across telephone, email and other channels. You will manage enquiries, provide accurate product information, process orders and keep records up to date while working closely with colleagues to resolve queries.

The role offers full training, ongoing support and a clear path for progression in a busy on-site team. A driving licence is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, approachable and professional manner.
• Strong problem-solving and organisational skills.
• Attention to detail and ability to multitask.
• Positive attitude and passion for customer service.
• Calm and professional when dealing with challenging situations.
• Good IT skills and confidence using computer systems.

Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues professionally and efficiently.
• Process customer orders, update records and maintain accurate information.
• Build positive relationships with customers and maintain high service standards.
• Work closely with colleagues and other departments to resolve queries.
• Ensure all customer interactions are handled with patience, professionalism and care.

Skills

Communication skills

Verbal and written communication

Problem-solving

Organisational skills

Attention to detail

Calm under pressure

IT systems

Tools

IT systems

Job description

Customer Service Advisor Jobs in Leeds at Property Marketing

Customer Service Advisor

About the Role

We are looking for a friendly, enthusiastic and customer-focused Customer Service Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling customer enquiries and ensuring every customer receives a positive experience.

If you have excellent communication skills, enjoy helping people and can work well in a fast-paced environment, we would love to hear from you.

Key Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues professionally and efficiently.
• Process customer orders, update records and maintain accurate information.
• Build positive relationships with customers and maintain high service standards.
• Work closely with colleagues and other departments to resolve queries.
• Ensure all customer interactions are handled with patience, professionalism and care.

About You

The ideal candidate will have:

• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Strong problem-solving and organisational skills.
• Good attention to detail and the ability to multitask.
• A positive attitude and a genuine passion for customer service.
• The ability to remain calm and professional when dealing with challenging situations.
• Good IT skills and confidence using computer systems.
• Must drive and have access to own vehicle.

Previous customer service experience is desirable but not essential, as training will be provided.

What We Offer

• Competitive salary.
• Full training and ongoing support.
• Opportunities for career development and progression.
• A friendly and supportive working environment.

Pay: From £26,000.00 per year

Benefits:

• On-site parking

Application question(s):

• What is your current notice period?

Licence/Certification:

• Driving Licence (preferred)

Work Location: On the road

Title: Customer Service Advisor

Company: Property Marketing

Location: Leeds