Customer Service Advisor

Lloyd Recruitment - Epsom; Leatherhead; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary £26,227.50 p.a.

33 days holiday

Free parking onsite

Career progression

Training funded for professional dev

Leatherhead office

Job summary

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to handle inbound calls and emails, acting as the first point of contact for customers and contributing to emergency response processes. You will gather initial details, assess urgency, and communicate updates while maintaining a calm, solution-focused approach.

The role suits someone who can multi-task in a busy environment and is keen to support customer outcomes with clear communication and a friendly, professional manner.

Qualifications

• Experience in inbound customer service roles.
• Clear verbal and written communication for phone and email.
• Able to stay calm and resolve issues in busy periods.

Responsibilities

• Be the first point of contact for customers, gathering initial details and routing urgent requests for emergency response actions.
• Discuss timeframes and provide updates on delays as needed.
• Resolve customer queries through proactive, positive service and effective multitasking during busy periods.

Skills

Customer service

Problem solving

Communication

Multitasking

Job description

Customer Service Advisor

Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention?

If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities.

You’ll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur.

Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Finer Details

• Salary: £26,227.50 per annum.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Leatherhead based office