Customer Service Advisor

GET STAFFED ONLINE RECRUITMENT LIMITED; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly performance bonus

Career progression

Pension scheme

22 days holiday + bank holidays

Social activities

Free parking

Job summary

GET STAFFED ONLINE RECRUITMENT LIMITED is seeking a Customer Service Advisor to join a busy contact centre in the UK. The role involves guiding customers through live chat, telephone and email to resolve queries and connect them with the latest tech deals.

The ideal candidate has strong Microsoft Office 365 knowledge, excellent communication skills, and the ability to work in a fast-paced environment. You will be part of a supportive team with a clear path for progression, a competitive salary,

Qualifications

• Experience in a customer service environment.
• Excellent communication skills both verbal and written.
• Knowledge of Microsoft Office 365 products.
• Ability to work in a fast-paced environment.
• Team player and reliable under pressure.

Responsibilities

• Provide exceptional customer service via live chat, telephone and email.
• Work with team to meet KPIs and targets.
• Assist customers to find the best tech deals and solutions.
• Resolve issues with first-contact resolution where possible.

Skills

Communication skills

Team player

Microsoft Office 365

Tools

Microsoft Office 365

Job description

Customer Service Advisor

£22,000 – £28,000 OTE, depending on experience

Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

They work with large network providers to bring great mobile phone deals to their customers. They have a base of million customers with their online business equating to over 70% of their sales. These roles within their contact centre will be supporting the success of this business by being the first point of contact for their valuable customers get to speak to.

Main duties:

• Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
• Will be able to work under their own initiative and alongside fellow team colleagues.
• Able to achieve realistic key performance indicators and targets.
• You will be highly motivated to provide solutions on a first-time resolution basis.
• The ideal candidate will have experience of working within a customer service industry.

The ideal candidate will have:

• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills both verbal and written to deal with calls, live chat and email.
• Experience of working within a customer service environment.
• The ability to work in a fast-paced industry.
• Want to work somewhere where you are valued as a team member.

In return our client offers:

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking

Schedule:

• Permanent contract
• 7.5-hour shift
• Occasional weekend working