Customer Service Advisor

gov; Jersey Marine; On-site; GBP 21,000 - 25,000; Full time

Job summary

HSBC is seeking a Customer Service Advisor to join our branch network. This role is customer-facing and focused on delivering a great experience while guiding customers to the right HSBC channels.

In this position you will engage customers on entry, identify needs, attract new-to-bank customers, and uphold service excellence across interactions at the branch.

Qualifications

• Excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.

Responsibilities

• Engage customers on branch entry and identify needs through effective discovery.
• Acquiring new-to-bank customers.
• Delivering service excellence and a high-quality customer experience.

Skills

Communication

Job description

Working as a Customer Service Advisor is a branch-based, customer-facing role, focused on generating revenue by meeting the needs of all our customers, while providing service support where required. You'll deliver excellent customer experience and encourage customers to use the most appropriate channels to access HSBC services.

In this role you will:

• Engage customers on branch entry and identify needs through effective discovery


• Acquiring new-to-bank customers


• Delivering service excellence and a high-quality customer experience

To be successful in this role you should meet the following requirements:

• Demonstrates excellent communication skills and ability to engage in effective conversations to engage in effective conversations to build strong connections with our customers.