Warranty Accounts Coordinator

RMS Recruitment; Tees Valley; On-site; GBP 18,000 - 25,000; Full time

Job summary

RMS Recruitment in the United Kingdom is seeking a Client Warranty Accounts Co-ordinator to support our workshop operations. This role focuses on accurate warranty processing, coding, and liaison with customers, technicians, and manufacturers to ensure swift, compliant claims.

You will manage warranty data, generate reports, and assist with monthly reconciliations while maintaining high accuracy and attention to detail in a fast-paced environment.

Qualifications

• Previous warranty claims experience, ideally within automotive industry.
• Excellent numeracy and literacy skills with strong attention to detail.
• PC literate with advanced knowledge of Microsoft Office packages (Excel, Word & Outlook).

Responsibilities

• Monitor and manage warranty claims, coordinating between customers, technicians, manufacturers, and internal teams.
• Enter repair orders and warranty codes accurately into systems for audit compliance.
• Maintain the in-house warranty database and post warranty credit notes.
• Collate and reconcile warranty invoices weekly for month-end reporting.
• Monitor outstanding warranty debt and raise pre-approvals for high-value parts.
• Read technical docs and warranty procedures to ensure submissions meet standards.
• Raise and manage tickets across manufacturer portals and order parts for repairs.

Skills

Warranty claims experience

Numeracy

Literacy

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Exciting news! Due to growth, we're expanding our workshop team and are looking for a Client Warranty Accounts Co-ordinator to support the smooth day-to-day operation of the workshop. This is a fantastic opportunity for an experienced administrator with warranty knowledge to play a key role in a fast-paced, professional environment.

Location: Killingholme

Position Type: Full-Time, Permanent

Working Hours: Monday to Friday, Day Shift. 40 hour week.

Salary: £15.57ph, Weekly Pay. Overtime available at a enhanced rate.

About the Role

As a Client Warranty Accounts Co-ordinator, you will be responsible for the accurate processing and management of warranty claims. You'll ensure all claims and documentation comply with company procedures while maintaining high standards of accuracy and organisation.

Key Responsibilities

• Monitor, prioritise, and manage all warranty claims, acting as the central liaison between customers, technicians, manufacturers, and internal teams to ensure claims are compliant, processed efficiently, and paid promptly
• Accurately enter repair order, operational, and warranty codes into relevant systems and databases to support correct claim submission and audit compliance
• Maintain and update the in-house warranty database, including the accurate posting of warranty credit notes
• Collate, review, and reconcile warranty invoices on a weekly basis, identifying discrepancies and supporting accurate month-end reporting
• Monitor the warranty database to control outstanding warranty debt
• Produce month-end reports detailing all outstanding warranty invoices
• Liaise with the Finance and Admin Manager regarding warranty overpayments or underpayments and obtain authorisation prior to writing off any amounts on the ledger
• Read and interpret technical documentation, warranty manuals, and procedures to ensure warranty claims are submitted in line with manufacturer standards
• Liaise daily with technicians regarding warranty investigations, repairs, and claim validation, demonstrating an understanding of technical processes and warranty coding
• Raise and manage technical and DIDI tickets across multiple manufacturer portals, ensuring timely progression and resolution
• Order and manage parts required for warranty repairs, ensuring correct parts are authorised, sourced, and available to support timely vehicle processing
• Create and submit pre-approval requests for high-value or specialist parts, ensuring appropriate authorisation and cost control

About You

• Previous warranty claims experience, ideally within the automotive industry.
• Proven to have excellent numeracy and literacy skills and attention to detail
• PC literate with advanced knowledge of Microsoft office packages (Excel, Word & Outlook).

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion