Customer Service Advisor

Start Monday; Hungerford; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Full training and ongoing support

Overtime opportunities

Birthday day off

Job summary

Start Monday Ltd is seeking a Customer Service Representative to join its Hungerford team. This hybrid role combines office and home-based work after training, with typical hours Monday to Friday, 40 hours per week.

You will handle incoming calls, emails and WhatsApp enquiries, provide friendly advice, troubleshoot equipment, log issues, and process transactions. Full training and ongoing support are provided, with a pension and generous annual leave.

Qualifications

• Experience in customer service, call centre, receptionist or call handler roles.
• A friendly and professional telephone manner.
• Good IT skills with Outlook, Word and Excel.
• Ability to multitask and stay calm under pressure.
• Proactive problem-solving and ownership of inquiries.

Responsibilities

• Handle incoming customer calls, emails and WhatsApp enquiries professionally.
• Act as the first point of contact for customer queries and provide helpful advice.
• Troubleshoot equipment and machine issues where possible.
• Log product and service issues and assist with resolutions.
• Process customer transactions, refunds and other administrative tasks.

Skills

Customer service experience

Call centre experience

Receptionist experience

Strong communication

IT skills

Multitasking

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Service Representative - Customer Service Advisor - Customer Service Administrator

Office & Hybrid based - Hungerford

Mon - Fri (40hrs) - £30,000-£35,000 on experience

• Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?
• Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?

Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford.

Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.

The Role

• Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.
• Acting as the first point of contact for customer queries, providing helpful advice and support.
• Troubleshooting equipment and machine-related issues, resolving problems where possible.
• Logging product and service issues
• Processing customer transactions, refunds and other administrative tasks.

The Ideal Candidate

You will ideally have:

• Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
• A friendly and professional telephone manner.
• Excellent communication skills
• Good basic IT skills, including Microsoft Outlook, Word and Excel.
• The ability to multitask, prioritise workloads and remain calm under pressure.
• A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.

Full training will be provided, including support with product and equipment troubleshooting.

Hours, Salary & Benefits

• Working hours: Monday to Friday, 40 hours per week
• 8am-4pm or 9am-5pm
• Salary: £30,000–£35,000 per annum, negotiable depending on experience.
• Office-based in Hungerford or the option to work from home.
• 25 days annual leave + bank holidays + extra day off for your birthday!
• Company pension scheme.
• Full training and ongoing support.
• Overtime opportunities.