Customer Service Advisor

TEAM4REC; Hungerford; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Office-based or home-based

Birthday day off

Job summary

Team4rec is seeking a Customer Service Representative for a Hungerford-based role offering hybrid working from office and home after training. You will be the first point of contact for customers, handling calls, emails and WhatsApp enquiries, and providing friendly, professional support.

The ideal candidate has experience in customer service, reception or call handling, strong IT skills (Outlook, Word, Excel), and a calm, proactive problem-solver.

Qualifications

• Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
• Friendly and professional telephone manner.
• Good basic IT skills including Outlook, Word and Excel.
• Ability to multitask, prioritise workloads and remain calm under pressure.

Responsibilities

• Handle incoming customer calls, emails and WhatsApp enquiries in a professional manner.
• Be the first point of contact for customer queries, providing advice and support.
• Troubleshoot equipment and machine-related issues and resolve problems where possible.
• Log product and service issues, process customer transactions and other administrative tasks.

Skills

Customer service experience

Telephone manners

IT skills (Outlook/Word/Excel)

Multitasking

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About the role Customer Service Representative - Customer Service Advisor - Customer Service Administrator Office & Hybrid based - Hungerford Môn - Fri (40hrs) - £30,000-£35,000 on experience Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford. Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.

Responsibilities

• The Role Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.
• Acting as the first point of contact for customer queries, providing helpful advice and support.
• Troubleshooting equipment and machine-related issues, resolving problems where possible.
• Logging product and service issues Processing customer transactions, refunds and other administrative tasks.

Required Skills

• The Ideal CandidateYou will ideally have: Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
• A friendly and professional telephone manner.
• Excellent communication skills Good basic IT skills, including Microsoft Outlook, Word and Excel.
• The ability to multitask, prioritise workloads and remain calm under pressure.
• A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.
• Full training will be provided, including support with product and equipment troubleshooting.

Pay range and compensation package

• Hours, Salary & Benefits Working hours: Monday to Friday, 40 hours per week8am-4pm or 9am-5pm
• Office-based in Hungerford or the option to work from home.
• 25 days annual leave + bank holidays + extra day off for your birthday!