Customer Service Advisor

Uxbridge Employment Agency; High Wycombe; Hybrid; GBP 26,000; Full time

Job summary

A leading recruitment agency in High Wycombe is looking for a Customer Service Advisor to handle customer enquiries and ensure smooth onboarding. The ideal candidate has call center experience and excellent communication skills. This role provides full training, great team support, and a fantastic benefits package, including private healthcare and a contributory pension scheme, with long-term hybrid working options.

Benefits

Private Healthcare

Contributory Pension Scheme

Life Assurance

Subsidised on-site staff canteen

Free parking

Long-term hybrid potential

Qualifications

• Previous experience in a telephone-based customer service role.
• Strong written and verbal communication skills.
• Ability to work calmly under pressure.

Responsibilities

• Handle inbound customer enquiries and provide guidance.
• Ensure clients understand their service options.
• Resolve customer concerns with patience.

Skills

Strong communication skills

Ability to manage a high volume of calls

Attention to detail

Proactive mindset

Job description

Overview

Customer Service Advisor
Location: High Wycombe
Salary: £25,670 per annum

Are you a confident communicator who enjoys solving problems and supporting customers over the phone? If you have experience in a busy customer service role—particularly a call centre environment—this could be the ideal next step in your career. We're working with a fantastic and well-established organisation in High Wycombe, and they're currently looking to add a Customer Service Advisor to their busy team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, values professionalism, and genuinely enjoys delivering excellent service.

What You'll Be Doing

• Handling inbound customer enquiries and providing guidance on products and services
• Ensuring clients have a smooth onboarding process and fully understand their service options
• Responding to and resolving customer concerns, including complaints, with patience and empathy
• Following up with clients regularly to maintain strong, ongoing relationships
• Promoting additional services when appropriate (cross-selling and up-selling)
• Keeping the customer database accurate and up to date
• Assisting with internal reports and participating in team meetings

What You'll Need to Succeed

• Previous experience in a telephone-based customer service role (call centre experience highly desirable)
• Strong communication skills—both written and verbal
• Ability to manage a high volume of calls and work calmly under pressure
• Naturally persuasive with a professional, supportive phone manner
• Good attention to detail and ability to update CRM systems accurately
• A proactive mindset with a focus on providing a great customer journey

Why Apply?

This is a great opportunity to build on your customer service career in a company that really values and invests in its people. You\'ll benefit from full training, excellent team support, and a fantastic benefits package, including:

• Private Healthcare
• Contributory Pension Scheme
• Life Assurance
• Subsidised on-site staff canteen
• Free parking
• Long-term hybrid potential (after training) with an 80% office / 20% remote split

What You Need to Do Now

If this sounds like your next role, we\'d love to hear from you. Apply today with your CV.

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Keywords: Customer Service Advisor, Call Centre Agent, Customer Experience, Inbound Calls, High Wycombe, Hybrid Working, Client Support, Upselling, Call Handling, Customer Care, CRM Systems