Customer Service Advisor

Adecco; Gateshead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Advisor in Gateshead. This role focuses on providing exceptional support to users, helping them post jobs and resolving complaints. Candidates should have 1-3 years of customer service experience and excellent communication skills. A hybrid work environment and comprehensive benefits are offered for this position.

Benefits

Extra holiday leave

Pension contributions

Private medical insurance

Parental leave

Training support

Hybrid and commuting allowances

Qualifications

• 1-3 years of experience in a customer service environment.
• Excellent communication skills with ability to adapt tone.
• Exceptional organizational skills and attention to detail.
• Flexible and adaptable mindset to meet changing needs.
• Positive outlook and ability to work well within a team.
• Comfortable with technology and quick to learn.

Responsibilities

• Help customers post jobs, matching them with tradespeople.
• Offer guidance to tradespeople for maximizing benefits.
• Handle complaints to ensure positive resolutions.
• Develop and test approaches to enhance user experience.
• Respond to social media inquiries and comments.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Tech-savvy

Job description

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We're searching for a number of talented Customer Support Advisor's to join a dynamic Customer Operations Team in Gateshead. As a Customer Support Advisor at our client's company, you'll play a vital role in ensuring their users have a positive experience on the platform. You'll be the friendly face and voice of their organisation, providing exceptional customer service and support to all users.

Key Responsibilities:

• Help homeowners effectively post their job on our platform, connecting them with the best tradesperson for their needs.
• Offer guidance and support to both new and established tradespeople, helping them maximise their membership benefits.
• Retain valuable tradespeople by providing them with exceptional support and creative solutions.
• Handle complaints from our customers, ensuring they receive advice and support towards a positive resolution.
• Collaborate with other teams to develop and test new approaches that enhance user experience.
• Respond to questions and comments on social media platforms and review sites like Trustpilot.

Job Requirements:

• You have 1-3 years of experience in a customer service environment.
• Excellent communication skills with the ability to adapt your tone to suit different situations.
• Exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced environment.
• A flexible and adaptable mindset, willing to meet the ever-changing needs of our business and customers.
• A positive outlook, enthusiasm, and the ability to work well within a team.
• Comfortable with technology and quick to learn new applications and processes.

Why You'll Love Working with Our Client:

• You can make a real impact in helping our client become a leader in the digital-first industry.
• They prioritise individuality and offer flexibility in working hours, location, and growth opportunities.
• They offer a comprehensive range of benefits, including extra holiday leave, pension contributions, private medical insurance, parental leave, and more.
• Enjoy a hybrid work environment with support for training and generous hybrid and commuting allowances.

At our client's organisation, they believe in integrity, stewardship, evidence-based decision-making, continuous learning and collaboration. Join their team and be part of an exciting journey to revolutionise the industry.

To apply, please submit your CV for this role.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.