Customer Service Advisor

Isca Recruitment Ltd; Exeter; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Pension

Free parking

Holiday entitlement

Employee assistance program

Job summary

Isca Recruitment is seeking a Part-Time Customer Service Advisor to join a growing consumer brand in Exeter. The role supports customers across the UK and Europe, delivering an exceptional experience through phone, email and online interactions.

Key responsibilities include product advice, order processing, and handling inquiries with accuracy. The position emphasizes excellent communication, attention to detail, and the ability to work both independently and within a small team.

Qualifications

• Previous experience in customer service or sales support.
• Excellent communication and organisational skills.
• Strong attention to detail and good IT skills, including Microsoft Office.
• Friendly, professional and customer-focused.
• Able to work independently and as part of a team.

Responsibilities

• Responding to customer enquiries via phone, email and online.
• Providing product advice and pre-sales support.
• Resolving customer queries and complaints professionally and efficiently.
• Processing orders, returns, refunds and exchanges accurately.
• Supporting wholesale customers with order and product enquiries.
• Maintaining accurate customer records and process payments securely.
• Assisting customers with website navigation and online ordering.

Skills

Customer service

Sales support

E-commerce experience

Communication

Organisational skills

Attention to detail

Microsoft Office

Teamwork

IT skills

Job description

Isca Recruitment is delighted to be recruiting for a Part-Time Customer Service Advisor on behalf of a successful and growing consumer brand. This is a fantastic opportunity for a customer-focused individual to join a small friendly team, supporting customers across the UK and Europe and delivering an exceptional customer experience.

Key Responsibilities

• Responding to customer enquiries via phone, email and online.


• Providing product advice and pre-sales support.


• Resolving customer queries and complaints professionally and efficiently.


• Processing orders, returns, refunds and exchanges accurately.


• Supporting wholesale customers with order and product enquiries.


• Maintaining accurate customer records and process payments securely.


• Assisting customers with website navigation and online ordering.

Salary: £28,000 pro rata + benefits including pension, free parking, 22 days holiday + bank holidays, EAP.

Location: On site at offices in Exeter (outskirts).

Hours: 27,5hours per week, ideally 9am - 3pm, Mon - Fri

Part-Time Customer Services Advisor - About You

• Previous experience in customer service, sales support or a similar customer-focussed role, experience of working in e-commerce would be useful.


• Excellent communication and organisational skills.


• Strong attention to detail and good IT skills, including Microsoft Office.


• Friendly, professional and customer-focused.


• Able to work independently and as part of a team.