Customer Services Administrator (Manufacturing)

Confidential; Devon and Torbay; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Flexitime

Benefits

Job summary

Confidential in Exeter is seeking a Customer Services Administrator (Manufacturing) to handle retailer calls, process orders, and issue invoices and acknowledgements. You will coordinate with warehouse and distributors to ensure timely delivery and accurately apply discounts and carriage costs for customer orders.

The role emphasizes excellent communication and strong MS Office skills, with a salary of 26,000 plus benefits, 24 days holiday, and flexitime, in a busy manufacturing environment.

Qualifications

• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answering inbound calls from retailers with regard to orders and general enquiries.
• Processing customer orders received via fax, telephone or email.
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration.
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
• Calculate customer discounts and carriage costs in relation to customer orders.

Skills

Communication skills

Tools

Microsoft Office

Job description

Customer Services Administrator (Manufacturing)

26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders onto the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers with regard to orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate - with sound knowledge of Microsoft Office.

If you're interested in this role, Reference: BBBH27378 A

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.