Customer Service Advisor

Berry Recruitment Group; Dudley; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Vouchers

Tea & coffee

Job summary

Berry Recruitment are recruiting for Customer Service Advisors for our client based in Durham. This is a 12 month fixed-term contract with potential to go permanent for the right candidate.

In a structured, process-driven environment, you will handle calls, emails, and enquiries, maintain accurate records, and support a high-performing team delivering excellent service. You will work shifts 8:00-11:30 to 16:00-20:00, 37.5 hours weekly, with weekends.

Qualifications

• Candidates from all customer service backgrounds.
• Strong communication and interpersonal skills.
• Proven ability to work effectively in a team or structured environment.
• Good organisational and time management skills.
• Excellent attention to detail and accuracy.
• Commitment to delivering high-quality customer service.

Responsibilities

• Handle inbound and outbound calls, emails, and customer enquiries
• Complete transactions and maintain accurate digital and manual records
• Manage daily workloads to meet deadlines
• Escalate non-routine queries appropriately
• Collaborate with team members to support overall performance
• Provide general administrative support
• Ensure compliance with internal controls and audit requirements

Skills

Communication

Teamwork

Time management

Attention to detail

Customer service

Job description

Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham.

12 month Fixed Term Contract. Can lead to a permanent position for the right candidates.

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Shifts: 8:00-11:30am starts to 16:00-20:00pm finishes (37.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs.

£13.45 per hour rising to £13.57 per hour after 12 weeks plus overtime.

Vouchers awarded for star performance and Free tea and coffee available onsite

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010