Customer Service Advisor

Zipwater; Dereham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their customer service team in Dereham. This role offers a unique opportunity to contribute to a sustainable future by providing high-quality water solutions while reducing single-use plastics. You will be part of a vibrant team that values hard work and offers comprehensive training and support. Enjoy a fun atmosphere with attractive benefits, including generous leave, a market-leading pension, and well-being programs. If you have a background in customer service and excellent communication skills, this could be your perfect next challenge!

Benefits

25 days of annual leave plus bank holidays

Company Sick Pay

Casual dress code

Onsite parking

Cycle to Work scheme

Market-leading company pension

Holiday purchase scheme

Life insurance

Employee discounts

Healthcare Cash Plan

Qualifications

• Excellent communication skills and a background in Customer Service.
• Passion for delivering world-class customer success.

Responsibilities

• Handle multiple channels including emails and phone calls.
• Serve a wide range of customers across the UK and Ireland.

Skills

Customer Service

Communication Skills

Job description

We are looking for new team members who are passionate about Customer Success to work in our experienced customer service team and deliver world-class customer success.

As the world’s leading water experts, we are dedicated to providing high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled, and sparkling water, Zip Water is globally recognized for its advanced drinking water systems.

Joining Zip Water offers you the opportunity to support our global team in improving the environment by reducing single-use plastics across UK businesses.

The role will:

Be based in our Dereham office, handling multiple channels including emails and phone calls, serving a wide range of customers across the UK and Ireland.

Our UK companies are proud members of the international Culligan group, providing better water solutions worldwide. Culligan’s comprehensive range of drinking water solutions, water softeners, and filtration systems set industry standards. We have delivered world-class service and innovative water solutions for over 80 years.

At Culligan, we believe that cleaner, healthier water can improve lives globally and help address major future challenges.

Our commitments align with the UN Sustainable Development Goals and focus on building a better world, including:

• Being an eco-friendly, sustainable provider of premium drinking water
• Reducing 15 billion plastic bottles used globally each year with Culligan products
• Saving 1,440 single-serve bottles annually per new bottle-free cooler
• Reducing household cleaning product demand by 50% through Culligan softeners and solutions
• Achieving a 72% reduction in carbon footprint by avoiding single-use plastic bottles with bottle-free systems

Are you seeking a new challenge? Do you have excellent communication skills and a background in Customer Service? If so, this role could be perfect for you!

• 25 days of annual leave plus bank holidays
• Company Sick Pay (after qualifying period)
• A fun, lively atmosphere with a casual dress code
• Join a colleague-focused environment that recognizes and rewards hard work
• Full training and ongoing support from your team
• Modern canteen and break areas
• Onsite parking available
• Cycle to Work scheme
• Market-leading company pension
• Holiday purchase scheme
• Life insurance
• Employee discounts and rewards via Perks at Work
• Option to join a Healthcare Cash Plan
• 24/7 Employee Assistance Programme through Health Assured
• Well-being programs to support your health
• Access to continuous learning through our online platform