Customer Service Advisor

TN United Kingdom; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a customer service professional to develop and maintain relationships with clients. The role involves ensuring customer satisfaction through effective communication and service delivery while managing service agreements. Ideal candidates will have experience in customer service, food safety, and possess a full UK driving license.

Qualifications

• Experience in customer service and handling multiple communications.
• Full UK Driving licence required.
• Experience in food safety preferred.

Responsibilities

• Develop and maintain customer relationships.
• Ensure timely processing of customer jobs and reporting.
• Manage Service Level Agreements in line with quality standards.

Skills

Customer Service

Communication

MS Office

Job description

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We are looking for someone who can develop and maintain excellent working relationships with customers, ensuring that their requirements are met while maintaining an exceptional level of service delivery.

• Ensure all customer jobs are processed, and sales reviews and reporting are delivered to our customers on time.
• Development, management, and maintenance of Service Level Agreements for all customers in line with quality standards.
• Ensure that customer issues are dealt with in an efficient manner.

Qualifications

The ideal candidate for this role has experience in:

• Customer Service
• Dealing with multiple lines of communication
• Using MS Office systems

You will also have:

• A full UK Driving licence
• Experience of working within food / Food safety