Customer Service Advisor

JR United Kingdom; Norwich; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance/financial services company is seeking a full-time Customer Service Advisor to join their friendly team in Haywards Heath. The role involves phone-based customer service, administrative tasks, and ensuring high customer satisfaction. Candidates should have strong communication skills and a customer-focused mindset. Excellent benefits are offered, including a pension scheme and social events.

Benefits

Pension scheme

Employee benefits scheme

Social events

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Strong prioritization and time management skills.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration and ensuring customer satisfaction.

Skills

Customer-focused

Strong verbal and written communication

Good IT skills

Education

GCSEs in English and Maths

Job description

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Customer Service Advisor

We are delighted to be partnered with our successful, professional, and friendly client, who is seeking to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This is an office-based position offering an excellent opportunity within a reputable insurance/financial services company.

• Position: Customer Service Advisor
• Type: Full-time, permanent
• Hours: Monday-Friday, 09:00-17:00 (37.5 hours/week, including 30 min lunch)
• Location: Haywards Heath - modern offices, 10-minute walk from the station, with on-site parking and nearby free street parking
• Salary and Benefits: £25,000 - £28,000 per year, with excellent company benefits, including a pension scheme, employee benefits scheme, social events, and a staff Christmas party

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of tasks
• General policy administration
• Proactively following up on customer inquiries and converting them into policies where possible
• Ensuring customer satisfaction exceeds expectations
• Producing high-quality documents and maintaining computer records
• Gaining strong knowledge of company products
• Ensuring compliance with company and regulatory policies
• Undertaking regular learning and development activities

Experience, competencies, and knowledge required:

• Experience in a telephone-based or customer-facing/support role
• Good general education, including GCSEs (or equivalent) in English and Maths
• Customer-focused with a passion for exceeding expectations
• Strong verbal and written communication skills
• Good prioritization and time management skills with high accuracy
• Good IT skills and eagerness to learn new systems

For more information about this exciting Customer Service Advisor role, please apply now! Shortlisting will occur soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

Please note that no discrimination is intended based on gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be assessed solely on merit, qualifications, and ability to perform the duties of the job.