Customer Service Advisor

The Best Connection Group Limited; Derby; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company is seeking Customer Service Advisors to join their team at East Midlands Airport. This role offers an excellent opportunity for career growth in the call center and customer service sector, with full aviation training provided. Candidates should have experience in customer service and be comfortable using MS Word and Excel. The position includes a hybrid working model, ongoing assignments, competitive pay rates, and benefits such as holiday entitlement and pension provision.

Benefits

Ongoing assignments

Holiday entitlement

Excellent pay rates

Overtime

Online payslips

Pension provision

Qualifications

• Must have a 5-year checkable work history.
• Willing to apply for a DBS Check.

Responsibilities

• Handle customer queries via telephone or electronically.
• Liaise with network contacts and customers.
• Use in-house data systems for data entry.

Skills

Experience working within a Customer Service environment

MS Word and Excel knowledge

Job description

Customer Service Advisor(s) Required!

With a start date in January 2026! New year new job!

The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.

• Pay: £14.73ph
• Overtime Pay: £22.10 (after 40 hours)
• Hours: 37.5hrs a week shifts between Monday to Saturday between 07:00 - 1900
• Hybrid Office and Working from Home, 2 out of 4 weeks (dependant on performance + personal preference)
• Location: East Midlands Airport, Castle Donington
• All Training Provided, 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
• Duration: Ongoing, Temporary to Permanent
• Accessible via the Skylink Bus Route
• Free Parking Provided

Vetting for a Customer Service Advisor:

• Be willing to apply for a DBS Check (Paid for by us!)
• Have a 5 year checkable work history (Obtained for you by us!)

Role and Requirements of a Customer Service Advisor:

• Experience of working with MS Word and Excel (desirable)
• Experience working within a Customer Service environment (required)
• Handling Customer queries (by telephone or electronically)
• Liaising with Network Contacts and Customers
• Using in house data systems
• Data Entry
• Meeting company KPI's

Benefits of working for The Best Connection:

• On-going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Overtime
• On-Line Payslips
• Pension Provision

If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office on 01332291444