Customer Service Advisor

Fashion & Retail Personnel; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail business is seeking a customer service advisor on a temporary basis from October until February 2026. Responsibilities include managing customer enquiries via phone and email, sharing feedback with management, and handling admin tasks. The ideal candidate has prior customer service experience, excellent skills, and a proactive attitude. Competitive weekly salary, paid holidays, and pension scheme are offered.

Benefits

Competitive salary rate

Paid holiday

Opportunity to join a pension scheme

Qualifications

• Previous experience working in a customer service role.
• Excellent communication and problem-solving skills.
• Ability to manage customer enquiries efficiently.

Responsibilities

• Manage customer service enquiries over phone and e-mail.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team.

Skills

Excellent customer service skills

Proactive and enthusiastic

Previous experience in a similar role

Tools

Zendesk

Job description

Overview

A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary basis from October until February 2026. The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

Responsibilities

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

Qualifications

The successful candidate will have previous experience working in a similar customer service role, excellent customer service skills and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

Benefits

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!

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Location: London

Employer: Jewellery retailer

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