Customer Service Advisor

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team in Cardiff. In this pivotal role, you will provide exceptional service to users across various sectors, including charity and government. Your responsibilities will include supporting customers' diverse needs, ensuring data integrity, and collaborating with colleagues to enhance customer satisfaction. This position offers an opportunity to make a meaningful impact while working in a supportive environment that values professionalism and integrity. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Exceptional customer service skills with a focus on empathy and understanding.
• Ability to work under pressure and meet Service Level Agreements.

Responsibilities

• Provide multi-channel support and advice to customers.
• Maintain accurate data in the Customer Records Management system.

Skills

Customer Service

Communication Skills

Empathy

Data Entry

Problem Solving

Tools

Customer Records Management (CRM)

Job description

Job Posting: Customer Service Advisor

Date: Thursday, February 22, 2024

Location: Cardiff, United Kingdom

Working Time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation specialising in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 people who deliver impactful services, including assessments, health services, employability programmes, and specialist support. We work with people who care and do work that matters.

The Customer Service Advisor will provide exceptional service to our users, working with a range of organisations from charity, third sector, and government sectors.

You will be responsible for:

1. Understanding, supporting, and advising customers across a wide range of information, advice, and guidance needs.
2. Providing telephone and multi-channel support with professionalism, integrity, and adherence to all relevant processes, procedures, and legislation.
3. Meeting or exceeding Service Level Agreements (SLAs).
4. Offering multi-channel information services.
5. Delivering accurate, meaningful, and consistent support to customers.
6. Listening patiently, empathising with callers, and demonstrating a genuine desire to help.
7. Maintaining the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
8. Collaborating with colleagues to ensure high customer satisfaction.
9. Continuously improving services and responding positively to change.
10. Conducting effective research on various topics to meet deadlines.
11. Operating in compliance with company policies, HR best practices, and relevant regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.