Business Energy | Collections Customer Service Advisor

TN United Kingdom; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Cardiff seeks a Collections Customer Service Advisor to join their fast-paced team. The role involves resolving outstanding account balances through effective communication. Ideal candidates will have strong customer service skills and the ability to manage accounts proactively. Join a dynamic environment focused on delivering exceptional service and achieving targets.

Qualifications

• Customer service experience required.
• Inbound telephony experience advantageous.

Responsibilities

• Deliver exceptional customer service to ensure high satisfaction levels.
• Manage customer accounts while meeting KPIs and targets.
• Establish positive relationships with stakeholders.

Skills

Communication

Negotiation

Customer Service

Job description

Business Energy | Collections Customer Service Advisor, Cardiff

Client: SSE

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 125acc46caab

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

What is the Role?

As a Customer Service Advisor within our Collections team, you will operate in a fast-paced, customer contact center environment. Your role involves telephone and email communication with customers to resolve outstanding account balances. You will collaborate with the wider collections teams and third parties to support customer queries and reach suitable resolutions for all parties.

Key Responsibilities:

• Deliver exceptional customer service to ensure high satisfaction levels.
• Proactively manage customer accounts while maintaining high service standards and meeting KPIs and targets.
• Establish and nurture positive relationships with internal and external stakeholders.

Ideal Candidate:

• Excellent communication and negotiation skills.
• Customer service experience.
• Experience in inbound telephony roles is advantageous but not required.