Customer Service Advisor

Learning Curve Group; Cardiff; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in education administration is seeking a Customer Service Advisor in Cardiff. This role involves being the first point of contact for learners and parents, providing support and guidance, and ensuring excellent customer service. The position offers hybrid working options and requires strong communication and organizational skills.

Qualifications

• 1 – 2 years of experience in customer service, ideally in a call centre or retail environment.
• Ability to work unsupervised and as part of a team.

Responsibilities

• Act as the first point of contact for learners and parents.
• Respond to and contact potential learners expressing interest.
• Support learners with applications for financial support.

Skills

Excellent Communication

Organisational Skills

Time Management

Job description

Direct message the job poster from Learning Curve Group

Role Information

Main Purpose of the Post:

As a Customer Service Advisor you will be the first point of contact for prospective learners, parents and gatekeepers. You will provide support to all academies as and when needed and have the ability to work alone and unsupervised.

Hybrid working options are available, with minimum 3 days per week in our Cardiff Gate office. Other flexible working options may exist.

MY MAIN DUTIES

We are looking for an individual who wants to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service, advice, and guidance.

You will act as the first point of contact for all learners and parents, using a range of platforms including incoming and outgoing calls, email and webchat. This is a varied and interesting role, that includes:

• Responding to and contacting potential learners who have expressed an interest in joining LCG.
• Explaining the benefits of joining LCG, setting expectations for learners with clear information advice and guidance.
• Maximising all opportunities to on-board new learners.
• Answering general queries on how the LCG works and the content of the courses on offer.
• Completing digital paperwork and arranging enrolment appointments for LCG academies.
• Follow up on missed-appointments and rescheduling.
• Recording accurate information in our CRM system and keeping a log of conversations had and actions that are required.
• Support learners and parents/Guardians with applications for financial support at LCG.
• Support LCG retention by contacting learners/next of kin who are absent and/or at risk to ensure that they have the support needed to return and successfully achieve their learning aims.
• Monitoring attendance and follow up with academies any discrepancies on registers.
• Support MIS and Academies in ensuring all queries are responded to in an accurate and timely manner.
• Liaise with parents with learner matters as and when required.
• General admin duties that help to support learners and ensure we have full recording of information in our system.

You will need these important qualities:

• Excellent Communication at all levels, and ability to communicate in person and remotely.
• Ability to work unsupervised and work well as part of a team.
• Excellent organisational skills.
• Good time management.
• 1 – 2 years of experience within a customer service role ideally within a call centre and/or sales/retail environment (full training will be given on knowledge of courses available).

Location

Our office is based in Cardiff Gate Business Park with parking available. Public transport is limited in this location.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Education Administration Programs

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