Customer Service Advisor - 6 Month Fixed Term Contract

DPD UK; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor on a 6-month fixed-term contract. You will support customers regarding parcel collection and delivery, ensuring efficient issue resolution. The role requires strong communication skills and a customer-focused approach, offering various benefits and career progression opportunities.

Benefits

Holiday trading

Enhanced parental leave

Free life assurance

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Support for eye health

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills and confident telephone manner.

Responsibilities

• Support customers with parcel collection and delivery.
• Investigate missing parcels and resolve delivery disputes.

Skills

Communication

Problem Solving

Tools

Microsoft Office

Job description

Customer Service Advisor - 6 Month Fixed Term Contract

Join us as a Customer Service Advisor on a 6-month fixed-term contract at DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR.

• Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR
• Working Days: Monday to Friday and Tuesday to Saturday (rotating)
• Hours: 10am - 6pm

Company Overview

• Contract: 6 months, 37.5 hours/week
• Salary: Circa £23,800
• Our mission is to be the UK’s most sustainable delivery company, providing excellent customer service in a dynamic environment with opportunities for career progression.
• We value openness, ethics, inclusivity, and social responsibility. Benefits include holiday trading, enhanced parental leave, free life assurance, onsite parking, health kiosks, retail discounts, milestone days off, and support for eye health.

Role Description

As a Customer Service Advisor, you will support internal and external customers regarding parcel collection and delivery, working closely with drivers and management to resolve issues efficiently.

• Respond to queries about delivery status and provide Proof of Delivery (POD)
• Investigate missing parcels and resolve delivery disputes

Candidate Requirements

• Experience in a fast-paced customer service environment
• Strong communication skills and confident telephone manner
• Polite, professional, and customer-focused
• Proficient in Microsoft Office
• Self-motivated with problem-solving skills
• Aligned with DPD values: Passion, Respect, Honesty, Flexibility, Caring, Accountability

Additional Information

We offer a range of benefits and development opportunities, and we are committed to creating an inclusive environment. If you share our values and want to contribute to our success, apply today!