Customer Service Advisor

Lindsay & Brownell, LLP; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading waste management company in the UK is seeking a Customer Service Advisor to join their team. The role involves handling customer inquiries, processing orders, and maintaining service standards. Ideal candidates will have B2B customer service experience and strong communication skills, contributing to a positive customer experience.

Qualifications

• Previous experience in a B2B customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and in person.
• Handle customer complaints and resolve issues promptly and professionally.
• Process orders, schedule waste collections, and update customer accounts.

Skills

Communication

Problem Solving

Multitasking

Interpersonal Skills

IT Skills

Tools

Microsoft Office

Job description

Our client is a leading waste management company committed to providing sustainable and efficient waste disposal solutions. They take pride in their customer service and their efforts to make a positive environmental impact. They are now looking for a dedicated Customer Service Advisor to join their dynamic team and help maintain their excellent service standards.

Job Responsibilities

1. Act as the first point of contact for customer inquiries via phone, email, and in person.
2. Provide customers with information about their waste management services and policies.
3. Handle customer complaints and resolve issues promptly and professionally.
4. Process orders, schedule waste collections, and update customer accounts.
5. Work closely with external teams to ensure smooth service delivery.
6. Maintain accurate records and documentation of customer interactions.
7. Assist with administrative tasks as required.

The Candidate

• Previous experience in a B2B customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to multitask and work efficiently under pressure.
• Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• A team player with a positive and professional approach.