Customer Service Advisor - 6 Month Fixed Term Contract

DPD Group UK; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading delivery company in the UK is seeking a Customer Services Advisor to join their team in Bristol. The role involves assisting customers with delivery inquiries and resolving issues. Ideal candidates will have strong communication skills and a proactive approach to problem-solving. DPD offers competitive benefits and opportunities for career growth.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance

Free onsite parking

Health Kiosks

Discounted shopping

Milestone days off

Support for eye tests

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills and ability to build rapport.

Responsibilities

• Assist customers with parcel collection and delivery queries.
• Investigate missing parcels and resolve delivery disputes.

Skills

Communication

Problem Solving

Self-Motivation

Tools

Microsoft Office

Job description

Company Description

• Contract: 6 Month Fixed Term Contract / 37.5 Hours per Week
• Salary: Circa £23,800
• Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR
• Days of Work: Monday to Friday and Tuesday to Saturday rotated
• Hours of Work: 10am - 6pm

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role, you will be helping both internal and external customers regarding the collection or delivery of their parcels.

You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem-solve, and take accountability and ownership for resolving these issues.

You’ll also be focused on:

• Answering queries related to delivery status and providing Proof of Delivery (POD).
• Carrying out thorough investigations for missing parcels and resolving delivery disputes.

Qualifications

What we’re looking for:

• Proven and demonstrable experience of working in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner and the ability to build rapport quickly with customers.
• Polite and professional at all times, with a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programs.
• High levels of self-motivation and initiative to effectively problem-solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Additional Information

About our benefits:

We recognize that our people are at the heart of our business. Without them, we wouldn’t be able to deliver our award-winning service to millions of customers daily. We aim to demonstrate our appreciation by offering more than just a salary and job stability, including:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance of 4x salary upon joining the pension scheme
• Free onsite parking for all employees
• Health Kiosks at every location
• Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Support for eye tests and glasses for employees who use screens regularly

Joining DPD can lead to a stable job and a career. We pride ourselves on recognizing and developing talent, with many opportunities for promotion and growth within the organization.

If you share our values and can help us deliver on our promises to customers, then this is the job for you! Apply today.