Customer Service Advisor / Scheduler

Doro Care Uk; Lancashire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri pattern

Generous annual leave

Pension scheme

Life Assurance

Training & development

Supportive team environment

Job summary

Careium is seeking a dedicated Customer Service Advisor / Scheduler in Blackburn to coordinate technician visits, onboard new customers and support care professionals. You’ll manage enquiries by phone and email, maintain accurate records and liaise with social care teams to ensure a seamless service from start to finish.

With a busy, people-focused environment, you’ll prioritise to meet targets, support onboarding, and contribute to delivering exceptional customer service every day.

Qualifications

• Previous customer service experience is essential.
• Excellent communication skills and a personable manner.
• Strong organisational and time-management abilities.
• Ability to multitask and prioritise in a busy environment.
• Attention to detail and accuracy in records.
• Competent IT skills, including Microsoft Office.
• Positive, proactive and team-focused attitude.
• Empathy and patience to help others.

Responsibilities

• Schedule technician visits for installations, repairs and collections.
• Maintain and update technician diaries for efficiency.
• Onboard new customers and set up accounts.
• Handle customer enquiries via phone and email.
• Build relationships with Adult Social Care teams and stakeholders.
• Maintain accurate customer records and documentation.
• Collaborate with colleagues across departments to ensure service delivery.
• Meet service levels, KPIs and quality standards.
• Identify and resolve customer issues quickly and professionally.

Skills

Customer service

Communication

Organisation

Multitasking

Attention to detail

Microsoft Office

Team player

Empathy

Tools

Microsoft Office

Job description

£13.45 per hour | Monday to Friday, 9:00am - 5:00pm

Walker Business Park, Blackburn

Make a Real Difference Every Day

At Careium, we're passionate about helping people live independently, safely, and with confidence.

Supporting more than 250,000 people across the UK through innovative Technology Enabled Care (TEC), we provide life-changing services including personal alarms, GPS devices, digital telecare solutions and 24/7 monitoring. Our technology gives people and their families greater peace of mind, and our people make that possible.

We're looking for a highly organised and customer-focused Customer Service Advisor / Scheduler to join our friendly and supportive team in Blackburn.

If you enjoy helping people, thrive in a busy environment, and take pride in delivering excellent customer service, we'd love to hear from you.

The Role

This is a varied role combining customer service, administration and scheduling responsibilities.

You’ll be responsible for coordinating technician appointments, supporting new customer onboarding, liaising with local authorities and care professionals, and ensuring our customers receive a seamless service from start to finish.

Every day is different, and your work will directly contribute to improving the lives of vulnerable people across our communities.

What You’ll Be Doing

• Scheduling technician visits for installations, repairs and equipment collections
• Managing and updating technician diaries to maximise efficiency
• Supporting the onboarding of new customers and setting up accounts
• Handling customer enquiries via telephone and email
• Building positive relationships with Adult Social Care teams and other stakeholders
• Maintaining accurate customer records and documentation
• Working closely with colleagues across different departments to ensure excellent service delivery
• Meeting service levels, performance targets and quality standards
• Identifying and resolving customer issues quickly and professionally

What We’re Looking For

Essential

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Ability to multitask and prioritise workloads in a busy environment
• Good attention to detail and accuracy
• Competent IT skills, including Microsoft Office
• A positive, proactive and team-focused attitude
• Empathy, patience and a genuine desire to help others

Desirable

• Experience within a scheduling, planning or coordination role
• Experience working within a healthcare, social care or service-led environment
• Knowledge of KPI and SLA-driven customer service operations

Why Join Careium?

At Careium, you'll be joining an organisation with a meaningful purpose and a culture built around supporting both our customers and our colleagues.

We offer:

• Competitive pay
• Monday to Friday working pattern
• Generous annual leave entitlement
• Pension scheme with up to 6% employer contribution
• Life Assurance (3x annual salary)
• Ongoing training and development opportunities
• Supportive and collaborative team environment
• The opportunity to make a genuine difference to people’s lives every day

Our Values

Show Care | Act Smart | Be Heroes

These values guide everything we do, from the support we provide our customers to the way we work together as a team.

Ready to Join Us?

If you’re looking for a rewarding customer service role where your work genuinely matters, we’d love to hear from you.