Customer Service Advisor

Godwin Recruitment; Birmingham; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading supplier of healthcare products seeks a part-time customer service advisor in Birmingham to assist a small, customer-focused team. This role involves handling enquiries and orders, liaising with healthcare professionals, and ensuring efficient operations within the regional dispensing centre. Ideal candidates will have customer care experience, strong communication skills, and the ability to provide excellent support to both patients and healthcare professionals.

Benefits

25 days' holiday + bank holidays

Blue Light discount card

Free onsite parking

Qualifications

• Recent customer care experience required.
• Excellent verbal and written communication skills.
• Effective working relationships and teamwork skills essential.

Responsibilities

• Handle customer inquiries and orders by phone, email, and in person.
• Input and process orders accurately, maintaining confidentiality.
• Liaise with healthcare professionals and manage appointments.

Skills

Customer care experience

Excellent communication skills

Efficient administration skills

Attention to detail

Teamwork

Microsoft Office skills

Job description

A brand-new opportunity for a part-time customer care professional!

Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.

• Part-time, 25 hours p/week (working Monday to Friday 9am - 2pm).
• Excellent benefits to include 25 days' holiday (pro rata) + bank holidays and Blue Light discount card.
• Free onsite parking.
  
  

A leading supplier of healthcare products is recruiting for a part-time customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals.

Key Responsibilities will include -

• The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses.
• Regular liaison with healthcare professionals regarding patient records and orders.
• Accurately input and process orders, paying close attention to product codes and quantities.
• Update patient files and databases, always maintaining patient confidentiality.
• Booking of appointments and delivery dates on behalf of patients and nurses.
• Handling queries through to a satisfactory conclusion.
• Ensure sufficient (lightweight) stock levels are maintained within the branch.
  
  

Skills & Experience Required -

• You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
• You will demonstrate excellent communication skills, both verbal and written.
• You will take pride in building effective working relationships with your team and providing the very best customer care.
• You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A ‘can-do’ attitude and a well-organised, tidy, and methodical approach to work are essential.
• You will demonstrate efficient administration skills and follow strict operational guidelines.
• Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential.
• Healthcare sector experience would be an advantage, although not essential.
  
  

To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

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