Customer Service Advisor

Pertemps Bond; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics company on the outskirts of Telford is seeking a full-time Customer Service Advisor. The role involves managing customer inquiries, providing top-quality service, and collaborating with team members in a fast-paced environment handling thousands of parcels daily. Ideal candidates will have prior customer service experience and strong IT skills.

Qualifications

• Previous experience in Customer Service.
• IT skills required, including proficiency with multiple operating systems.
• Ability to work within regulatory standards.

Responsibilities

• Manage customer inquiries through telephone, email, and face-to-face interactions.
• Develop and maintain excellent communication with team members.
• Respond to inquiries, resolve first-level issues, and refer complex calls.

Skills

Customer Service

Communication

IT skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Job description

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Customer Service Advisor

Our client, a logistics company based on the outskirts of Telford, is looking for a temporary to permanent Customer Service Advisor to join their growing team. The role is full-time and involves working in a busy environment handling 3000-5000 parcels daily.

You will manage customer inquiries through various channels such as telephone, email, and face-to-face interactions, providing high levels of customer service, assisting drivers and the operations team, and working within a customer service team in an open-plan office.

Your responsibilities include developing and maintaining excellent communication with team members, following up on additional information required by internal and external departments, and responding to inquiries, resolving first-level issues, and referring complex calls to appropriate departments.

Ideal Candidate

• Previous experience in Customer Service
• Personable, hardworking, and eager to learn new skills
• Forward-thinking
• IT skills, including proficiency with multiple operating systems
• Basic knowledge of Microsoft Outlook, Word, and Excel
• Ability to work within regulatory standards

All training will be provided.

Hours

07:00 - 18:30, Monday to Friday, with Saturday on rota

Salary

£12.95 per hour

If you're interested, please click to APPLY.