Part time Customer Service Advisor

West Brom; Rowley Regis; On-site; GBP 13,000; Part time

Job summary

A leading company in financial services is looking for a Part Time Customer Service Advisor at their Blackheath Branch. This role involves delivering exceptional customer service and assisting customers with their needs while contributing to local community projects. The ideal candidate should have excellent communication skills and a passion for customer service.

Benefits

Holiday starting at 25 days plus bank holidays

2 paid volunteering days a year

Life assurance provided at 4 times your salary

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Qualifications

• Exceptional customer service experience with a genuine interest in customers & their needs.
• Driving enthusiasm within a team.
• Friendly and able to build rapport.

Responsibilities

• Be the face of the West Brom, identifying and providing solutions to customers’ needs.
• Handle cash and cheque transactions.
• Support with customer queries around mortgages and savings.

Skills

Communication

Customer Service

Attention to Detail

Job description

Social network you want to login/join with:

col-narrow-left

Client:

West Brom

Location:

Rowley Regis, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

45b563899c6e

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Part Time Customer Service Advisor

Location: Blackheath Branch

Salary: £12,324 per annum

Contract: Permanent

Hours: 18 hours per week (Monday 9am-5pm, Tuesday 9am-5pm, Wednesday 9am-1pm, Saturdays as and where required 09:30am 12:30pm)

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

As a Customer Service Advisor at our Blackheath Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

What the role will look like:

• To be the face of the West Brom
• Identifying and providing solutions to customers’ needs
• Providing solutions to individual customers’ needs
• Cash and cheque handling
• Supporting with customer queries around their mortgages and savings
• Supporting with local community projects

What you will bring to the role:

• You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
• Exceptional customer service experience with a genuine interest in customers & their needs.
• Driving enthusiasm within a team.
• You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [emailprotected] .

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.