Customer Service Advisor

Halecroft Recruitment; Stretford; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading company seeks a Customer Service Advisor for their Trafford Park team. You'll help customers with property updates, manage queries, and provide support in a hybrid work environment. Ideal candidates will have call centre experience, be empathetic, and thrive under pressure.

Qualifications

• Previous experience in a call centre or customer-facing role.
• Confident communicator with a calm manner.
• Able to manage difficult conversations positively.

Responsibilities

• Answering inbound calls regarding property updates.
• Handling high volumes of customer queries with professionalism.
• Providing clear and concise updates and logging information.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical aptitude

Job description

Customer Service Advisor – Trafford Park
| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week

We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Parkinitially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.

What you'll be doing:

• Answering inbound calls from homeowners regarding property updates and issues
• Handling high volumes of customer queries with professionalism and patience
• Managing and de-escalating calls from unhappy or concerned clients
• Providing clear and concise updates, logging information accurately
• Learning basic technical knowledge to help guide callers (full training provided)

What we’re looking for:

• Previous experience in a call centre or customer-facing role
• Confident communicator with a calm and composed phone manner
• Able to manage difficult conversations and turn them into positive experiences
• A proactive team player with strong attention to detail
• Comfortable with basic tech and willing to learn on the job

The Details:

• £14.29 per hour (Paid weekly!)
• Location: Trafford Park (2–3 days per week in-office)
• Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
• Hybrid working after training

If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.