Customer Service Advisor

Qiii Media; Coventry; On-site; Full time

Job summary

A leading waste management and recycling company based in Coventry is seeking dedicated Customer Service Advisors to provide first-class support and address customer inquiries. Candidates should have a strong communication skill set, prior customer service experience, and the ability to upsell products and services. This temporary role can lead to permanent employment, offering a supportive work environment and the chance to grow within a progressive organization.

Qualifications

• Proven experience in a customer service role preferred.
• Excellent command of the English language.
• Strong phone etiquette and communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with order bookings, modifications, and cancellations.
• Handle complaints and professionally resolve issues.

Skills

Customer Service

Communication

Upselling

Data Entry

Problem Solving

Job description

1 month ago Be among the first 25 applicants

• Good administration and telephone skills required
• Temp to perm
  
  

• Customer Service Advisor
• Waste Management & Recycling
• Coventry
• £12.50 per hour plus holiday pay
• Monday to Friday
• 8 am to 4 pm or 9 am to 5 pm
• Good administration and telephone skills required
• Temp to perm
  
  

The Role

A leading waste management and recycling company seeks dedicated and enthusiastic Customer Service Advisors to join its call centre team in Coventry. In this role, you will be our customers' first point of contact, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a knack for upselling, and the ability to analyse customer needs effectively.

Duties

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order bookings, modifications, and cancellations.
• Handle complaints and professionally resolve issues.
• Upsell additional products or services where appropriate.
• Maintain detailed records of customer interactions and transactions.
• Conduct data entry tasks to ensure customer information is up to date.
• Collaborate with team members to improve service delivery and customer satisfaction.
  
  

Requirements

• Proven experience in a customer service role is preferred, ideally with another waste management or recycling company
• Excellent command of the English language
• Strong phone etiquette and excellent communication skills.
• Ability to analyse customer needs and provide tailored solutions.
• Proficient in data entry with attention to detail.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.
• Previous experience in taking bookings or upselling waste management services is an advantage
  
  

If you can deliver an outstanding service and want to develop your career with a forward-thinking company, please initially apply with an up-to-date CV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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