Customer Service Advisor

webupdater; Telford; On-site; GBP 10,000 - 40,000; Full time

Job description

Full time; Monday to Friday, 9 am to 5 pm

Permanent Employee

Previous admin experience desirable

Based at our Head Office in Stafford Park, Telford

Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion if you're looking for a career and not just a job, apply now!

Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you're working on inbound calls or emails, we'll train you to give exceptional customer service. You are never just a cog in a wheel.

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.

Benefits

• Experience of webchat is desirable but not essential.
• Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
• Your birthday off, so you always enjoy your birthday!
• External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
• Free Christmas party - the best you'll ever go to!
• Free Onsite Parking
• Free tea, coffee, chilled water, soft drinks
• Pension Scheme
• Free Summer BBQ and social events
• We love to celebrate the hard work of our dedicated CS team with pizza lunches, paid for by the company
• We care about our employees' mental and physical health with extra strong health and safety practices across the business
• An environmentally conscious company

This is an incredible opportunity to join a rapidly growing company. Don't hesitate to apply now.