Customer Service Advisor

Pertemps Leicester; Beeston; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Discounted gym membership

Counselling and wellbeing support

Employee discounts

Structured training

Job summary

Pertemps Leicester is recruiting a Customer Service Advisor based in Beeston. This full‑time, fixed‑term contract role pays £13.12 per hour and involves handling enquiries via telephone, email, WhatsApp, live chat and social media.

You will assist customers, resolve issues, and contribute to a positive experience within a busy, team‑oriented environment. The successful candidate will demonstrate confident communication, empathy and problem‑solving abilities, with the flexibility to work shifts

Qualifications

• Confident communication and empathetic approach.
• Good problem solving and ownership of queries.
• Confidence using computers and learning new systems.
• Ability to stay calm and professional under pressure.
• Positive attitude and genuine interest in helping customers.
• Previous customer service experience is beneficial but not essential.

Responsibilities

• Handle enquiries across telephone, email, WhatsApp, live chat and social media.
• Assist customers with a broad range of questions and resolve issues.
• Work as part of a dedicated team to maintain a positive customer experience.
• Manage varied requests and ensure timely, accurate responses.

Skills

Confident communication

Empathetic approach

Problem solving

Computer skills

Calm under pressure

Positive attitude

Customer service experience

Job description

Based in Beeston, this full‑time customer service advisor position with Pertemps Leicester offers £13.12 per hour on a fixed‑term contract.

The successful candidate will handle enquiries across telephone, email, WhatsApp, live chat and social media, assisting customers with a broad range of questions. Strong communication, empathy and problem‑solving abilities are essential, alongside confidence using multiple systems at once. Working as part of a dedicated team, the advisor will manage various requests while maintaining a positive experience for every customer. This contract suits someone who thrives on variety and takes satisfaction in resolving issues efficiently.

Customer Service Advisor Beeston | £13.12 per hour | Full‑time | Fixed‑term contract

Looking for a busy Customer Service role where no two days are the same? We’re recruiting Customer Service Advisors for a well‑established organisation in Beeston. If you enjoy helping people, solving problems and delivering great customer service, this could be a brilliant opportunity for you!

What we’re looking for

• Confident communication and a friendly, empathetic approach
• Good problem‑solving skills and the ability to take ownership of queries
• Confidence using computers and learning new systems
• The ability to stay calm and professional under pressure
• A positive attitude and a genuine interest in helping customers
• Previous experience in customer service, retail, healthcare or another customer‑facing role would be great, but it’s not essential.

Hours and working pattern

• Full‑time hours, office based in Beeston
• Shifts between Monday and Sunday
• Two full weekends worked in every four‑week rotation, with time off during the week and two full weekends off
• Flexibility is essential
• Please note that annual leave cannot be authorised during the busy Black Friday period.

What’s on offer?

• £13.12 per hour
• Fixed‑term contract until 31 December 2026, with potential for extension
• Structured training and ongoing support
• Generous employee discounts
• Pension scheme and flexible benefits, including discounted gym membership
• Free, 24/7 counselling and wellbeing support