Senior Customer Service Advisor

Mtvh; East Midlands; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

Generous holiday allowance

Health & wellbeing support

Job summary

Mtvh in Beeston is seeking a Senior Customer Service Advisor, known internally as a Senior Property Services Advisor. You’ll support customers with property repair queries across channels, resolving issues with professionalism and technical know-how. The role is permanent, 37.5 hours per week, Monday to Friday, based at Beeston with free parking.

After training, you may work remotely on a 10am-6pm shift. Core hours are 8am-6pm, with rotating shifts.

Responsibilities

• Support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise.
• Coverage across core business hours with availability 8am–6pm, Monday to Friday, on a rotating shift within Beeston office.
• After training, you’ll have the flexibility to work remotely when on a 10am–6pm shift.

Job description

Senior Customer Service Advisor known internally as a \"Senior Property Services Advisor\"

Contract Type: Permanent based on a 37.5hr week - Monday to Friday

Salary Range: £29,025 - £30,553 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking *subject to availability. The office location is a 10 min walk from Beeston Train Station

Interview Diary Date: 2 & 6 November 26 - Start Date 07 December 26

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.

Why Work With Us?

• Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career Progression: We are committed to helping you grow - through ongoing training, and mentorship.
• Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful Impact: Your contributions will make a real difference to our customers and our community.
• You’ll receive full, comprehensive training to set you up for success.

About the Role

In this role, you’ll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you’re fully trained, you’ll have the flexibility to work remotely when based on a 10am-6pm shift.

Who We’re Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential - we’re looking for the right mindset and enthusiasm!

We look foward to hearing from you.