Customer Service Advisor

Search Consultancy LTD; Batley; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Full training

Career progression

Job summary

Search Consultancy LTD is seeking a Customer Service Advisor in the Batley/Birstall area to coordinate smart meter installations across the UK. The role begins fully onsite, with the option to work one day from home after training, and offers a clear pathway to permanent employment.

You will schedule appointments, liaise with customers and engineers, update systems, and manage daily workloads in a fast-paced environment.

Qualifications

• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Proactive approach to managing workloads and resolving issues.
• Comfortable using scheduling or CRM systems (full training provided).
• A team player with a positive, can-do attitude.

Responsibilities

• Scheduling and planning appointments for engineers
• Liaising with customers and businesses to confirm access and availability
• Communicating with field-based engineers to ensure efficient routing and daily workloads
• Updating internal systems and tracking job progress
• Handling queries and rescheduling appointments where needed

Skills

Organisational skills

Telephone manner

Proactive

Team player

Tools

Scheduling systems

CRM systems

Job description

Customer Service Advisor - start date: Monday 2nd November

Hours: 40 hours per week (Monday to Friday) - 8 hours per day

Contract: Temporary to Permanent

Working Arrangements: Fully onsite initially, then 1 day WFH after training

Opportunity: Long-term employment goal after successful temp period

Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast-paced environment where no two days are the same? I'm currently recruiting for a Customer Service Advisor position in the smart metering sector on behalf of a leading and well-respected company based in the Birstall/Batley area.

This is more than just a temporary role - it's a genuine long-term opportunity with a clear route to permanent employment following a successful probationary period. You'll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.

The Role:

As a Customer Service Advisor, you'll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:

• Scheduling and planning appointments for engineers
• Liaising with customers and businesses to confirm access and availability
• Communicating with field-based engineers to ensure efficient routing and daily workloads
• Updating internal systems and tracking job progress
• Handling queries and rescheduling appointments where needed

About You:

We're looking for someone who brings energy, organisation, and a customer-first mindset. Ideally, you'll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.

• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Proactive approach to managing workloads and resolving issues
• Comfortable using scheduling or CRM systems (full training provided)
• A team player with a positive, can-do attitude

What You'll Get:

• Full training and ongoing support
• An opportunity to build a long-term career with a stable and reputable employer
• Clear pathway to permanent employment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.