Meter Customer Care Advisor

Page Personnel; Ledston; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent progression

Immediate interviews

Job summary

Michael Page is hiring a Permanent Meter Customer Care Advisor to join the Leeds team. The role focuses on supporting customers with complex metering queries and providing SME expertise on smart meter performance while working with engineers to book works and installations.

You will be part of a fast-growing energy business offering strong development opportunities, a supportive team, and a hybrid working arrangement in a central Leeds location.

Qualifications

• Experience in energy and metering
• Strong analytical and data reporting skills
• Excellent communication and teamwork abilities

Responsibilities

• Provide support for customers with complex metering queries
• Act as subject matter expert for smart meter performance
• Collaborate with engineers and offshore CS team to book works and installations
• Produce reports and compile information to support decisions

Skills

Energy sector experience

Metering knowledge

Data analysis

Tools

CRM systems

Reporting tools

Job description

• A new exciting Permanent Meter Customer Care Advisor Position!
• To work for a reputable and progressive Energy Business in Leeds!

About Our Client

Michael Page have just registered a new exciting Permanent Meter Customer Care Advisor Position to work for a reputable and progressive business in Leeds!This would be a fantastic opportunity for someone experienced within Energy looking to join a business which are growing significantly and have lots of exciting plans for the year ahead!If you are looking for a new role with a business which will invest in you from day one

Job Description

As a Meter Customer Care Advisor you will work within the metering department providing support to customers which are having complex queries or issues. You will be providing smart meter performance subject matter expertise working closely with other members of the business and the offshore customer service department. Will work with engineers booking works and installations and provide on the day support solving any complex matters. The role will be extremely analytical producing reports and compiling information.If you are passionate about delivering the best level of customer service and are experienced within energy we would love to hear from you!

The Successful Applicant

Previous energy experience and desirable knowledge of metering and complex queries Excellent communication skills and able to build good working relationships Analytical and confident with data and reporting Able to work in a fast paced environment A keen eye for detail and methodical approach An excellent team player

What’s on Offer

• Salary dependent on experience
• reputable business within the Energy Sector
• growing team and exciting plans
• exceptional progression and development
• brilliant benefits package
• easily accessible location in Leeds
• free parking
• hybrid working
• no shift patterns or weekends
• great team and culture
• superb offices and facilities
• immediate interviews being held