Customer Service Advisor - Smart Meter Scheduling (Hybrid)

Search Consultancy LTD; Batley; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Full training

Career progression

Job summary

Search Consultancy LTD is seeking a Customer Service Advisor in the Batley/Birstall area to coordinate smart meter installations across the UK. The role begins fully onsite, with the option to work one day from home after training, and offers a clear pathway to permanent employment.

You will schedule appointments, liaise with customers and engineers, update systems, and manage daily workloads in a fast-paced environment.

Qualifications

• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Proactive approach to managing workloads and resolving issues.
• Comfortable using scheduling or CRM systems (full training provided).
• A team player with a positive, can-do attitude.

Responsibilities

• Scheduling and planning appointments for engineers
• Liaising with customers and businesses to confirm access and availability
• Communicating with field-based engineers to ensure efficient routing and daily workloads
• Updating internal systems and tracking job progress
• Handling queries and rescheduling appointments where needed

Skills

Organisational skills

Telephone manner

Proactive

Team player

Tools

Scheduling systems

CRM systems

Job description

Search Consultancy LTD is seeking a Customer Service Advisor in the Batley/Birstall area to coordinate smart meter installations across the UK. The role begins fully onsite, with the option to work one day from home after training, and offers a clear pathway to permanent employment.

You will schedule appointments, liaise with customers and engineers, update systems, and manage daily workloads in a fast-paced environment.