Customer Service Advisor

TN United Kingdom; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Customer Service Advisor to join their team in Ashford. This role is perfect for someone with a friendly demeanor and strong telephone skills, eager to provide excellent customer service. You will engage with customers, manage vehicle service inquiries, and ensure satisfaction through effective communication. While automotive experience is a plus, it is not mandatory. If you are passionate about delivering top-notch service and thrive in a dynamic environment, this opportunity is for you.

Qualifications

• Strong telephone skills are essential for customer interactions.
• Previous customer service experience is required.

Responsibilities

• Make outbound calls to advise on vehicle work needed.
• Manage vehicle call-up work and provide repair estimates.
• Document warranty work and prepare invoices.

Skills

Excellent telephone manner

Customer service experience

Personable and professional attitude

Enthusiastic about the motor trade

Job description

Job Opportunity: Customer Service Advisor in Ashford, Kent

We are collaborating with a Car Dealership in Ashford, Kent, seeking a friendly and professional Customer Service Advisor to join their team. Strong telephone skills are essential.

Note: Automotive experience is not required but would be advantageous. A solid background in Customer Service and excellent telephone skills are essential.

Job Details

Position: Motor Vehicle Customer Service Advisor

Salary: £25,000 plus bonus (OTE approximately £31,500)

Customer Service Advisor Responsibilities

1. Make outbound calls to customers to advise on work needed on vehicles
2. Manage vehicle call-up work
3. Provide estimates for repairs and work to be undertaken
4. Sell additional products based on customer needs
5. Advise on timescales and collection arrangements
6. Create job cards using the in-house computer system
7. Update customer and vehicle records
8. Document warranty work following manufacturer policies
9. Prepare and complete invoices

Candidate Requirements

• Excellent telephone manner
• Personable and professional attitude
• Previous customer service experience is essential
• Enthusiastic and passionate about the motor trade
• Full driving license

As a Customer Service Advisor, you will uphold the highest standards of courtesy and professionalism when interacting with customers and the public. The ideal candidate will possess strong customer rapport skills, excel in delivering excellent CSI results, and be confident in up-selling opportunities.