Customer Service Advisor

Michael Page (UK); Tenterden; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the business services industry is seeking a Customer Service Advisor in Ashford, England. The role involves providing exceptional customer service, resolving client issues, and contributing to process improvements. The successful candidate will have strong communication skills and prior experience in customer service.

Benefits

Hybrid Working

Generous holiday leave

Excellent performance based incentives

Qualifications

• Prior experience in a customer service advisor role.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Provide exceptional customer service via phone and email.
• Resolve client issues promptly and accurately.
• Document customer interactions and transactions.

Skills

Communication

Problem Solving

Tools

Computer Software

Job description

• Hybrid Working
• Excellent performance based incentives

About Our Client

Our client is a large organisation within the business services industry. Known for its robust customer service department, they maintain a strong presence in Ashford, England, and are recognised for their steadfast commitment to excellence.

Job Description

• Provide exceptional customer service via phone and email.
• Resolve client issues promptly and accurately.
• Maintain a thorough understanding of the company's products and services.
• Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Liaise with other departments to resolve more complex customer complaints or inquiries.
• Contribute to the development of new procedures and processes to improve customer service delivery.

The Successful Applicant

A successful Customer Service Advisor should have:

• Prior experience in a customer service advisor role, preferably within the business services industry.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving capabilities and a customer-focused approach.
• Proficiency in using computer software and online tools.

What's on Offer

• The opportunity to work in a hybrid working environment that balances office life and working remotely.
• Generous holiday leave
• Competitive salary