Administrator - Customer & Operations

Workforce Staffing; Worcester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Company pension

Job summary

Workforce Staffing in Worcester, Worcestershire, England is looking for an Administrator to join a busy team. This role blends administration, customer service and operational support to keep day-to-day processes running smoothly and to ensure accurate information and professional service for customers.

You will liaise with customers, suppliers and internal teams, handle bookings, quotes and order monitoring, and help drive improvements in processes and service in a fast-paced environment.

Qualifications

• Strong administration and organisational skills.
• Ability to manage multiple priorities.
• Professional and customer-focused approach.
• Ability to work well under pressure.
• Proactive and positive attitude.
• Team player.

Responsibilities

• Monitor work through to completion and meet timescales.
• Liaise with customers, suppliers and internal teams for updates.
• Respond to customer queries by phone and email.
• Coordinate bookings, collections and deliveries.
• Raise quotes and process customer information.
• Order and monitor parts and supplies.
• Follow up on outstanding orders and resolve issues.
• Maintain accurate records and update internal systems.
• Produce reports and provide general administrative support.
• Identify opportunities to improve processes and customer service.
• Work with colleagues across departments to progress work efficiently.
• Monitor outstanding tasks and proactively follow up.

Skills

Organisational skills

Customer service

Multitasking

Teamwork

Communication

Proactive attitude

Job description

Administrator - Customer & Operations Workforce Staffing Worcester, Worcestershire, England

Administrator - Customer & Operations

Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Full-time

Are you an organised and customer-focused Administrator looking for your next opportunity?

Our client is a growing business looking for an Administrator to join their busy team. This is a varied role combining administration, customer service and operational support, making it ideal for someone who enjoys a fast-paced environment and likes having a varied workload.

You’ll play an important role in keeping day-to-day processes running smoothly, ensuring information is accurate, tasks are completed on time and customers receive a professional service.

The Role

Your responsibilities will include:

• Monitoring work through to completion and ensuring agreed timescales are met
• Liaising with customers, suppliers and internal teams for regular updates
• Responding to customer queries by phone and email
• Coordinating bookings, collections and deliveries
• Raising quotes and processing customer information
• Ordering and monitoring parts and supplies
• Following up on outstanding orders and resolving issues
• Processing authorised work and returns
• Maintaining accurate records and updating internal systems
• Producing reports and providing general administrative support
• Monitoring outstanding tasks and proactively following up
• Working closely with colleagues across different departments to ensure work progresses efficiently
• Identifying opportunities to improve processes and customer service

About You

We’re looking for a well-organised Administrator who enjoys working in a busy environment and is confident communicating with customers, suppliers and colleagues.

Previous experience within administration, customer service, transport, logistics, operations or a similar environment would be advantageous, although strong transferable administration experience will be considered.

You’ll need:

• Strong administration and organisational skills
• The ability to manage multiple priorities
• A professional and customer-focused approach
• The ability to work effectively under pressure
• A proactive and positive attitude
• The ability to work well as part of a team

What’s on offer?

• Monday to Friday, 9:00am - 5:00pm
• Free onsite parking
• Company pension
• Varied administration and customer service role
• Opportunity to develop within a growing business
• Supportive and fast-paced working environment