Customer Service Administrator – Packaging (Wigan)

Saica Group; Greater Manchester; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Friendly atmosphere

Employee of the Month Award

Holiday entitlement 25 days plus Bank 

Company Sick Pay Scheme

Refer a Friend Scheme

Cycle to Work and Home & Tech Scheme

Employee Assistance Programme

Employee Discount Platform

Eye test vouchers

Résumé du poste

Saica Group seeks a Customer Service Administrator to join our Wigan site in Lancashire. The role involves daily contact with Sales Managers and customers, managing stock forecasts, and liaising with Production and Purchasing to ensure timely orders and despatches.

You will provide high-quality customer care, resolve issues promptly, and use MS Office to produce data reports and weekly/monthly updates for clients. A collaborative, process-driven environment awaits.

Qualifications

• Experience in customer service, preferably in manufacturing or logistics.
• Proficiency with MS Office and ability to use email and data tools.
• Fluent English with clear written and verbal communication.

Responsabilités

• Handle daily customer inquiries via telephone and email.
• Collaborate with Sales Managers to understand stock forecasts and orders.
• Coordinate with production and purchasing to align lead times and deliveries.
• Monitor and report on stock levels, orders, and despatches for key accounts.
• Provide accurate data and regular updates to customers and internal teams.

Connaissances

MS Office

Fluent English

Customer service

Outils

CRM software

Description du poste

Saica Group seeks a Customer Service Administrator to join our Wigan site in Lancashire. The role involves daily contact with Sales Managers and customers, managing stock forecasts, and liaising with Production and Purchasing to ensure timely orders and despatches.

You will provide high-quality customer care, resolve issues promptly, and use MS Office to produce data reports and weekly/monthly updates for clients. A collaborative, process-driven environment awaits.