Customer Service Co-ordinator

Saica Group; Greater Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Friendly atmosphere

Employee of the Month Award

Holiday entitlement 25 days plus Bank 

Company Sick Pay Scheme

Refer a Friend Scheme

Cycle to Work and Home & Tech Scheme

Employee Assistance Programme

Employee Discount Platform

Eye test vouchers

Job summary

Saica Group seeks a Customer Service Administrator to join our Wigan site in Lancashire. The role involves daily contact with Sales Managers and customers, managing stock forecasts, and liaising with Production and Purchasing to ensure timely orders and despatches.

You will provide high-quality customer care, resolve issues promptly, and use MS Office to produce data reports and weekly/monthly updates for clients. A collaborative, process-driven environment awaits.

Qualifications

• Experience in customer service, preferably in manufacturing or logistics.
• Proficiency with MS Office and ability to use email and data tools.
• Fluent English with clear written and verbal communication.

Responsibilities

• Handle daily customer inquiries via telephone and email.
• Collaborate with Sales Managers to understand stock forecasts and orders.
• Coordinate with production and purchasing to align lead times and deliveries.
• Monitor and report on stock levels, orders, and despatches for key accounts.
• Provide accurate data and regular updates to customers and internal teams.

Skills

MS Office

Fluent English

Customer service

Tools

CRM software

Job description

Company Description

Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).

Job Description

Location: Wigan, Lancashire, WN5 0LQ.

Contract: Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.

Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.

We are now seeking a motivated candidate to join our team and build a career in the print industry.

Why Choose Us

By joining the Saica Group, you are choosing more than a job – you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Join Us Today and Shape Tomorrow's Sustainable Solutions with the Saica Group.

Customer Service Administrator - About The Role

We are offering an exciting opportunity for a Customer Service Administrator to join our team.

Customer Service Administrator – Responsibilities

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.
• Being computer literate – experience of MS office in particular Word, Excel & Outlook
• Customer Service or Administration NVQ would be advantageous but not essential
• Previous customer service experience, ideally gained within a manufacturing environment
• Experience of dealing with customers via telephone and email communication
• Experience of general office administration & working closely with colleagues in other departments
• Fluent English – ability to communicate effectively with colleagues and understand both written and verbal work instructions

What do we offer?

• Friendly atmosphere
• Employee of the Month Award (monthly and annually)
• Holiday entitlement 25 days plus Bank Holidays
• Company Sick Pay Scheme (available after 12 months of continuous service)
• Refer a Friend Scheme
• Cycle to Work and Home & Tech Scheme
• Employee Assistance Programme
• Employee Discount Platform
• Eye test vouchers

Job Requirements

You will enjoy working at Saica if you: Care: Are a team-player, support your colleagues and share your ideas It’s important that you want an inclusive workplace that promotes and values diversity Value: Have high standards, want to achieve good quality and great service Challenge: You are self-motivated to improve and achieve. You are open and transparent, tell it as it is. Specific skills or experience requirements will be shown in the job description.