Customer Service Coordinator — Shape a Sustainable Future

Dunwall Partners Ltd; Wigan; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Employee recognition awards

Sick pay scheme

Refer a friend scheme

Cycle to Work

Home & Tech Scheme

Employee assistance programme

Eye test vouchers

Career development opportunities

Job summary

Saica Flex in Wigan is seeking a Customer Service Coordinator to provide sales and administrative support, acting as the link between customers and internal teams to ensure orders are processed accurately and delivered on time.

You will handle inquiries by phone and email, forecast demand, coordinate with purchasing, production and finance, and build lasting relationships with key customers while upholding Saica's commitment to quality and sustainable packaging.

Qualifications

• Organised, proactive and customer-focused with strong communication skills.
• Experience supporting customers via telephone and email.
• Solid IT skills including Word, Excel and Outlook.
• Good English written and spoken proficiency.
• Experience in manufacturing, packaging or production environments is advantageous.

Responsibilities

• Provide sales and administrative support to Sales Managers.
• Handle customer enquiries via phone and email.
• Monitor stock levels and forecast demand.
• Coordinate with purchasing to ensure material availability.
• Track orders and update customers on progress and delivery.
• Liaise with production, inventory, finance and sales teams to ensure smooth operations.

Skills

Customer service

Telephone & email support

Relationship building

Organisational skills

Problem solving

Cross-department collaboration

Excellent spoken English

Education

NVQ in Customer Service or Administration

Tools

MS Word

Excel

Outlook

Job description

Saica Flex in Wigan is seeking a Customer Service Coordinator to provide sales and administrative support, acting as the link between customers and internal teams to ensure orders are processed accurately and delivered on time.

You will handle inquiries by phone and email, forecast demand, coordinate with purchasing, production and finance, and build lasting relationships with key customers while upholding Saica's commitment to quality and sustainable packaging.