Customer Service Co-Ordinator

Saica Flex; Wigan; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Friendly atmosphere

Holiday entitlement 25 days + Bank Hol

Sick pay scheme

Refer a Friend Scheme

Cycle to Work

Eye test vouchers

Employee Assistance Programme

Discount platform

Résumé du poste

Saica Group, including the Saica Flex site in Wigan, is looking for a Customer Service Administrator to support Sales Managers with day-to-day orders, stock forecasting, and customer communications. You will play a key role in ensuring smooth order processing, timely responses, and cross-functional collaboration to meet customer needs.

Ideal candidates will have fluent English, experience in manufacturing customer service, and proficiency with MS Office.

Qualifications

• Fluent English with strong written and verbal communication.
• Experience in customer service within a manufacturing environment is preferred.
• Proficient with telephone and email communications.
• Ability to work within a small team and support cross-functional colleagues.
• Comfortable using Word, Excel and Outlook for daily tasks.

Responsabilités

• Provide sales and administrative support to Sales Managers.
• Communicate daily with customers to understand stock requirements and forecasts.
• Coordinate with purchasing and production to ensure accurate lead times.
• Liaise with Finance to ensure timely payment and resolve queries.
• Maintain high standards of customer care and professional communication.

Connaissances

Fluent English

MS Office

Customer service

Team player

Formation

NVQ in Customer Service/Administration

Outils

MS Office suite

Description du poste

Company description

Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).

Job description

Location: Wigan, Lancashire, WN5 0LQ.

Contract: Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.
Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.
We are now seeking a motivated candidate to join our team and build a career in the print industry.

Why Choose Us

By joining the Saica Group, you are choosing more than a job – you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Join Us Today and Shape Tomorrow's Sustainable Solutions with the Saica Group.

What do we offer?

• Friendly atmosphere
• Employee of the Month Award (monthly and annually)
• Holiday entitlement 25 days plus Bank Holidays
• Company Sick Pay Scheme (available after 12 months of continuous service)
• Refer a Friend Scheme
• Cycle to Work and Home & Tech Scheme
• Employee Assistance Programme
• Employee Discount Platform
• Eye test vouchers

Customer Service Administrator - About the role

We are offering an exciting opportunity for a Customer Service Administrator to join our team.

As a Customer Service Administrator you will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. You will work within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end-to-end administrative support from point of order.

Customer Service Administrator – Responsibilities:

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.
• Being computer literate – experience of MS office in particular Word, Excel & Outlook
• Customer Service or Administration NVQ would be advantageous but not essential
• Previous customer service experience, ideally gained within a manufacturing environment
• Experience of dealing with customers via telephone and email communication
• Experience of general office administration & working closely with colleagues in other departments
• Fluent English – ability to communicate effectively with colleagues and understand both written and verbal work instructions

Job requirements

Care: Are a team-player, support your colleagues and share your ideas. It’s important that you want an inclusive workplace that promotes and values diversity.

Value: Have high standards, want to achieve good quality and great service.

Challenge: You are self-motivated to improve and achieve. You are open and transparent, tell it as it is. Specific skills or experience requirements will be shown in the job description.